Website terms of use

Terms and Conditions

The terms governing your use of the HiGuppy website, purchasing live fish, and your responsibilities as a buyer.

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By using this site you agree to these terms.

Acceptance of Terms

By accessing or using the HiGuppy website, you confirm that you are at least 18 years of age and possess the legal authority to enter into this agreement. Your continued use constitutes acceptance of any updates to these Terms.

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, form the complete agreement between you and HiGuppy.

Products & Live Fish

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Product descriptions

We strive for accurate photos and descriptions. Colour variation is natural in live fish. Unless marked WYSIWYG, photos represent the strain.

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Pricing

All prices are in USD and may change without notice. We reserve the right to correct pricing errors and cancel affected orders.

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Shipping

Live fish are shipped on specific days. We may delay or cancel shipments for weather or health safety reasons.

Customer Responsibilities

  • Provide accurate and complete shipping information at checkout.
  • Be available to receive live fish packages on the delivery date.
  • Follow the Acclimation Guide before introducing fish to your tank.
  • Maintain appropriate tank conditions (temperature, pH, filtration).
  • Report DOA issues within the 2-hour claim window per our Return Policy.
  • Do not resell fish under the HiGuppy brand without written permission.

Limitation of Liability

HiGuppy's total liability for any order is limited to the amount paid for that specific order. We are not responsible for losses occurring after successful delivery and acclimation, tank incompatibilities, or issues caused by customer neglect.

Legal notice: This page provides a general terms framework. Have it reviewed by a qualified attorney before publishing to ensure compliance with your jurisdiction's consumer protection laws.

Related Policies

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Return Policy

Live Arrival Guarantee, DOA claims, and refund options.

Read Policy →
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Shipping Policy

Ship days, methods, weather holds, and delivery expectations.

Read Policy →
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Privacy Policy

How we collect, use, and protect your personal data.

Read Policy →