Worldwide international orders · transshipper required
International Live Fish Shipping Policy
HiGuppy ships international live-fish orders through a professional transshipper only: Seller in Vietnam → Transshipper → Buyer.
Shipping method
Before ordering, the buyer must confirm that a suitable professional transshipper can receive the shipment, handle the destination-country import process and arrange domestic delivery.
Buyer costs
The buyer is responsible for the live-fish product price, international shipping from Vietnam to the transshipper, transshipper receiving/handling/export/service fees, domestic shipping from the transshipper, and customs duties, taxes, permits, inspections, quarantine, clearance, storage, airline, carrier and other destination charges.
HiGuppy does not estimate or guarantee destination-country charges unless a written quote is confirmed for the specific order.
Worldwide availability and import responsibilities
HiGuppy accepts worldwide international orders through a professional transshipper. Availability depends on the actual country, species, quantity, address, transshipper acceptance, carrier route, weather and import requirements.
The buyer and transshipper must verify permits, health documents, customs declarations, inspection, quarantine and other approvals. This page is general information, not legal or import-compliance advice.
Timing and shipment scheduling
Approximately 2–3 days
For U.S.-bound international orders, the current estimate is approximately 2–3 days for the applicable route. This is an estimate, not a guaranteed delivery time.
Transshipper confirmation controls
Customs, inspection, quarantine, weather, carrier handling and domestic delivery may extend the total route.
HiGuppy may hold or reschedule an order when information is incomplete, the transshipper is unavailable or the route presents a material risk.
International-leg DOA
The HiGuppy DOA policy applies only to Vietnam → Transshipper. The two-hour claim period begins at the transshipper inspection time, not final domestic delivery. If fish arrive alive at the transshipper but die during domestic reshipment, the buyer must follow the transshipper’s policy.
Not covered by the standard international-leg policy
- customs holds or import-permit problems;
- government inspection or quarantine;
- airline, carrier, route or transshipper delays outside HiGuppy’s control;
- refused delivery, incorrect address or delayed transshipper pickup;
- domestic transshipper-to-buyer shipment;
- opening/discarding the original bag before evidence;
- improper acclimation, unsuitable water or an uncycled aquarium.
