Follow your live-fish shipment

Track Your Live Guppy Order

Quick answer: On arrival day, watch tracking, bring the live-fish package inside immediately, document concerns before opening the bag, then follow the acclimation guide before netting guppies into the aquarium.

When tracking becomes active

A label-created notice can appear before the carrier has physically accepted the package. Movement usually becomes visible after an origin scan, but scan timing varies. The shipping confirmation and carrier page are the primary sources once the parcel is handed off.

What to do the day your live guppies arrive

1. Be available. Live fish should not sit unattended outdoors, in direct sun, freezing temperatures, or a mailbox.
2. Inspect before opening. If something looks wrong, take clear photos or video while fish are still in the original bag and keep the shipping label visible.
3. Start acclimation. Dim tank lights, float the sealed bag, slowly mix tank water, then net fish into the aquarium.
4. Observe quietly. Keep lights low and feed lightly for the first 24–48 hours while fish recover from shipping stress.

Common tracking statuses

• Label created: shipping information exists, but carrier possession may not be confirmed.
• Accepted or in possession: the carrier has recorded the package.
• In transit: the parcel is moving through the network.
• Out for delivery: arrange prompt receipt and protect the box from temperature extremes.
• Delivered: bring the package inside immediately and begin the arrival inspection.
• Exception or delay: preserve tracking screenshots and follow the shipping and support instructions.

If tracking is delayed

Carrier scans can lag behind physical movement. Continue monitoring the carrier page, check for service alerts, and contact the carrier for delivery exceptions. Contact HiGuppy with your order number and tracking status if a live-fish package appears stalled or misses the expected delivery path.

Arrival concerns

Inspect every sealed bag before opening. When an arrival loss may qualify for review, document the fish in the original sealed bag plus the full bag, label, box, and packing before disposal, and submit within the current policy window.

Order tracking FAQ

What should I do when my live guppies arrive?

Bring the package inside immediately, document concerns before opening the bag, dim aquarium lights, and follow the acclimation guide before netting fish into the tank.

What if tracking is delayed?

Carrier scans can lag. Continue monitoring tracking, contact the carrier for delivery exceptions, and send HiGuppy your order number if a live-fish package appears stalled.

Should live fish be left outside after delivery?

No. Live guppies should be brought indoors immediately. Packages left outside in heat, cold, sun, or mailboxes increase risk and may affect DOA eligibility.