HiGuppy Support
Contact Us
Real help for every guppy order.
Need help choosing fish, checking an order, or caring for a new arrival? Send us the details and the HiGuppy team will point you in the right direction.
Start with the right team
Choosing the right topic helps us give you a faster, more useful answer.
Order & shipping
Include your order number for delivery, packing, or tracking help.
Message support →New fish care
Read the Live Arrival Guarantee and next steps before contacting us.
View care policy →Wholesale & breeders
Tell us what you are looking for and the quantities you need.
Explore wholesale →Talk to us
We read every message.
For the quickest response, include the fish variety, your order number when relevant, and a clear photo if you are asking about an arrival or health concern.
Emailhello@higuppy.com
Support scope
Orders, shipping, acclimation, fish selection, and wholesale questions.
Response time
Most messages are answered within 1–2 business days.
Arrival concern? Keep the packing material and take clear photos before following the Live Arrival Guarantee instructions.
Send a message
We will reply to the email address you provide.
Answers you may need first
Quick answers before you message us. For full details, open the policy pages below.
Will my fish look exactly like the photos?
Photos show the strain and typical quality we ship. Color can look softer after shipping and usually strengthens again after acclimation and a few days in a stable tank.
How fast do you reply to contact messages?
Most messages are answered within 1–2 business days. Include your order number, fish variety, and clear photos when asking about an arrival issue so we can help faster.
Do you ship live guppies in cold or hot weather?
Because guppies are live animals, we may delay shipment when weather is unsafe. We pack with insulation and heat or cold packs when needed. See our Shipping Policy.
What should I do when the package arrives?
Bring the box inside right away, then follow the Acclimation Guide: dim lights, float the sealed bag, drip tank water slowly, and never pour bag water into your aquarium.
Is live arrival guaranteed?
We offer a Live Arrival / DOA process with a claim window and photo requirements. It does not cover late claims, wrong addresses, packages left outside, or fish released into uncycled or unsuitable tanks. Read the DOA Policy.
Can I combine orders or choose male/female?
Many listings already specify sex or pack type. If you need a custom mix, quantity change, or want to combine orders, email us before checkout with the product names and your preferred timeline.
