Health and quarantine process

Quarantine & Health Guarantee

A separate health guarantee page that explains the quarantine process, health check steps, and the difference between health and live arrival guarantees.

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Health guarantee is not the same as a DOA policy.

Our quarantine process

Every new arrival at our facility goes through a quarantine period before joining the main system. This reduces risk for our entire operation.

1

Isolation

New fish are placed in a separate quarantine system.

2

Observation

Fish are observed for 2+ weeks for signs of disease, stress, or parasites.

3

Feeding check

Only fish that are actively feeding and behaving normally pass quarantine.

Health guarantee

  • We ship fish that are active, eating, and free of visible disease at the time of shipping.
  • Ship with proper packaging to minimize stress.
  • If you suspect illness soon after arrival, isolate the fish and contact us promptly.
  • We may request photos or video to assess the situation.
  • Treatment advice, partial credit, or replacement may be offered depending on the situation.
This is a separate guarantee from the live arrival / DOA policy — one covers arrival condition, the other covers health and vitality.