Quick answers
Common questions about guppy photos, sex selection, age, winter shipping, quarantine, live arrival, and breeding.
Use this page to reduce support messages and build trust.
Unless a listing says WYSIWYG, photos may represent the strain or line, not the exact fish. Color, size, and pattern can vary naturally.
If the listing allows male/female selection, choose the option before checkout. Otherwise, fish may be sold as listed or as a mixed group.
Most guppies are shipped at a healthy juvenile or young adult size. Add your exact age/size range for each listing.
Add your exact quarantine process here. A professional answer should mention observation, feeding, and no shipping of weak or sick fish.
Winter shipping may be available with heat packs and weather review. Orders may be delayed during unsafe temperatures.
Yes, if the customer follows the DOA Policy and submits required proof within the claim window.
Healthy young adult guppies may breed quickly when kept in stable water with proper male/female ratio.
Yes, but avoid aggressive fish and fin nippers. Peaceful community fish are usually better.
Monitor tracking closely and contact the carrier. Also contact HiGuppy support with your order number.
Feed lightly or wait until they settle. Avoid heavy feeding immediately after shipping.
