ORDER & SHIPMENT TRACKING
How to track your guppy order through both delivery stages.
International HiGuppy orders use two separate delivery stages. First, track the shipment from HiGuppy in Vietnam to the professional transshipper. After that handoff, use the transshipper’s domestic tracking and delivery instructions for the final leg to you.
Use the tracking number for the stage your fish are currently in. The international number follows HiGuppy → professional transshipper. Once the transshipper receives the shipment and arranges domestic reshipment, follow the new domestic tracking information they provide.
START WITH THE CURRENT LEG
Use the tracking number that belongs to the stage your order is in.
This page explains how HiGuppy tracking works; it is not a universal carrier lookup form. Open the carrier or transshipper tracking page associated with the number you were given.
International tracking
Use the international carrier number for the HiGuppy-in-Vietnam → professional-transshipper shipment. That number normally stops being the useful tracking reference once the international handoff is complete.
Domestic tracking
After the professional transshipper receives the fish, a different domestic tracking number may be created for the separate shipment to the final buyer. The transshipper controls that stage.
Keep your order number
Your HiGuppy order number helps identify the order when you contact us about the international stage. Include it together with the latest carrier status so the shipment is easier to review.
Do not assume a fixed ETA
Live-fish routes can be affected by carrier movement, weather, customs or handoff timing. Use the latest carrier status as the current reference rather than treating an early estimate as a guarantee.
WHAT THE STATUS MEANS
One order can move through two different tracking systems.
The wording differs by carrier, but the handoff points below explain which party normally controls the next update.
1 · Label or tracking created
A tracking number has been assigned for the international shipment. This does not necessarily mean the carrier has made the first physical scan yet.
2 · International movement
Follow the international carrier for scans, transit movement and any clearance or exception messages while the shipment is traveling toward the professional transshipper.
3 · Transshipper received
The professional transshipper receives and inspects the international shipment. This handoff is also the point relevant to HiGuppy’s published international-leg DOA policy.
4 · Domestic reshipment
The professional transshipper arranges the separate domestic leg and provides its own tracking, delivery schedule and live-arrival terms for the shipment to the final buyer.
IF TRACKING LOOKS STUCK
Check the status first, then contact the party that controls that stage.
A missing scan is not always the same as a lost shipment. Start with the latest confirmed status and the current delivery stage.
No scan after label creation
Label creation can appear before the first physical carrier scan. Keep checking the international carrier record; if the status remains materially unchanged, send HiGuppy your order number and the latest status.
International exception
For an exception while the shipment is still moving to the professional transshipper, check the carrier record first and contact HiGuppy if the shipment needs order-level review.
Delivered to transshipper
Once the international shipment is shown as received by the professional transshipper, ask the transshipper about inspection, domestic scheduling and the next tracking number.
Domestic delay
After domestic reshipment begins, the transshipper and domestic carrier control the final delivery stage. Follow their tracking and live-arrival instructions for that leg.
For live-arrival problems at the international handoff, review the current HiGuppy DOA policy ↗ before opening or discarding evidence relevant to a claim.
FINAL DOMESTIC DELIVERY
Prepare for the fish while you follow the final tracking updates.
Tracking tells you where the package is. A prepared receiving setup helps you act promptly when it arrives.
- Confirm the receiving or quarantine aquarium is cycled, stable and ready.
- Use the domestic tracking number and delivery instructions provided by the professional transshipper.
- Review the transshipper’s domestic live-arrival terms before the package reaches you.
- Arrange prompt receipt and move the live-fish package indoors without unnecessary delay.
- Complete any required arrival documentation before opening a suspect bag, then follow the HiGuppy Acclimation Guide ↗ for fish ready to transfer.
Need help with a tracking update?
For the international HiGuppy → professional-transshipper leg, send HiGuppy your order number and the latest carrier status. After the transshipper has received the shipment, contact that transshipper for domestic tracking, scheduling and final-delivery questions.
COMMON QUESTIONS
Live guppy order tracking FAQ
Why can one order have more than one tracking number?
International HiGuppy orders use a professional transshipper. One number can cover the international shipment from Vietnam to the transshipper, while a separate domestic tracking number may be created when the transshipper sends the fish onward to the final buyer.
Where do I enter my tracking number on HiGuppy?
This page is currently a tracking guide rather than a universal carrier lookup. Use the carrier or professional transshipper tracking page associated with the tracking number you received.
Does “label created” mean the package is already moving?
Not necessarily. It means a tracking record has been assigned. The first physical carrier scan can appear after label creation.
What should I do if tracking has not updated?
First confirm whether you are looking at the international or domestic leg. Check the latest carrier record. For the international HiGuppy-to-transshipper stage, contact HiGuppy with your order number and current status if it appears materially stalled. For the domestic leg, contact the professional transshipper.
When does HiGuppy’s DOA policy apply?
HiGuppy’s published DOA policy applies to the international leg from HiGuppy in Vietnam to the professional transshipper. The current claim window and evidence requirements are based on the transshipper’s physical inspection and verification. The later domestic leg follows the transshipper’s own live-arrival terms.
What should I do when the domestic package reaches me?
Follow the professional transshipper’s domestic live-arrival terms, complete any required arrival documentation, bring the package indoors promptly, and use the HiGuppy Acclimation Guide for fish that are ready to transfer.
